Arvind Gulati is a seasoned operations and customer-service leader currently serving as Senior Director – Services at Ola Electric Mobility Ltd., one of India’s leading electric vehicle manufacturers known for its innovative electric scooters and mobility solutions. In this strategic leadership role, Arvind oversees service delivery, after-sales operations, and customer-centric programs that enhance the ownership experience of Ola Electric’s rapidly expanding user base, ensuring high standards of responsiveness, quality, and reliability across India’s diverse markets.

Before joining Ola Electric, Arvind built a strong cross-industry leadership track record spanning sales, service operations, technology, and customer support in the consumer technology and mobile device sector. His previous roles include senior leadership positions such as Senior Director at Xiaomi India, Vice President of Customer Service at Micromax Informatics Ltd., and leadership positions in repair operations with Nokia—experiences that equipped him with deep expertise in scaling service networks, driving operational improvements, and strengthening customer engagement frameworks.

Based out of Gurugram, Haryana, Arvind is known for his strategic focus on service excellence, process optimization, and digital-enabled support models that align with Ola Electric’s mission of delivering reliable, seamless, and future-ready electric mobility services to customers across India.

His leadership reflects a commitment to building robust service ecosystems, enhancing vehicle uptime and customer satisfaction, and supporting Ola Electric’s broader ambition to accelerate adoption of sustainable transportation through world-class service infrastructure.